Location: Hybrid or Lakewood, NJ office
Experience: 5–10 years in SaaS Customer Success or related roles
About Megadata
Megadata gives long-term care and behavioral health leaders instant visibility into the numbers that matter most—staffing, census, reimbursement, clinical, and financial performance—all in one connected platform. No more digging through spreadsheets or waiting on back-office reports. With over 70 real-time integrations and dashboards built for healthcare, Megadata makes it easy to spot problems early, act fast, and run a more profitable, higher-quality organization.
About the Role
We’re seeking a seasoned Customer Success (CS) leader to build strong customer relationships, drive adoption, and ensure long-term retention and growth. This role requires a balance of professionalism, warmth, and executional discipline. You’ll be responsible for leading and developing a high-performing CS team while also serving as a visible company ambassador at trade shows and industry events.
Responsibilities
- Leadership & Culture
- Lead, mentor, and grow a team of CSMs, building a culture of accountability, care, and performance.
- Set clear expectations and ensure the team consistently delivers exceptional customer experiences.
- Customer Advocacy & Success
- Serve as the voice of the customer internally—championing what truly matters, while setting realistic expectations on what doesn’t.
- Drive adoption, engagement, and retention across our customer base.
- Proactively manage executive relationships with key customers, ensuring their strategic goals are achieved.
- Cross-Functional Collaboration
- Partner with Sales, Product, and Operations to remove friction points, deliver value, and drive measurable business outcomes.
- Translate customer insights into actionable feedback for product and leadership teams.
- Execution & Communication
- Ensure CS processes are buttoned up and scalable, from onboarding to renewals.
- Be a top-level communicator—whether presenting to executives, engaging with customers, or representing the company at events.
- Travel to industry trade shows, conferences, and customer sites as needed.
Qualifications
- 5–10 years of experience in Customer Success, Account Management, or related roles within SaaS.
- Proven track record of leading teams and building culture in a high-growth environment.
- Ability to navigate broad business contexts and align CS initiatives with company objectives.
- Strong executive presence, with excellent written and verbal communication skills.
- Hands-on, “get things done” mentality with the ability to work across functions.
- Deep care for the customer and passion for delivering measurable value.
